{"id":375,"date":"2025-05-06T09:25:30","date_gmt":"2025-05-06T09:25:30","guid":{"rendered":"https:\/\/medicpro.kuhada.net\/?page_id=375"},"modified":"2025-11-28T09:53:42","modified_gmt":"2025-11-28T08:53:42","slug":"cesto-postavljena-pitanja-faq","status":"publish","type":"page","link":"https:\/\/medicpro.hr\/veleprodaja\/cesto-postavljena-pitanja-faq\/","title":{"rendered":"\u010cesto postavljena pitanja (FAQ)"},"content":{"rendered":"\r\n<p class=\"wp-block-paragraph\"><strong>Da li postoji minimalni iznos narud\u017ebe?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Ne, ne postoji minimalni iznos narud\u017ebe, mo\u017eete naru\u010diti za iznos koji \u017eelite. Ukoliko je narud\u017eba ve\u0107a od 65,00 eura s PDV-om, tro\u0161ak dostave snosimo mi.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Koliko iznosi tro\u0161ak dostave?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Tro\u0161ak dostave za narud\u017ebe manje od 65,00 eura\u00a0<strong>iznosi 6,80 eura<\/strong>\u00a0<strong>s PDV-om<\/strong>.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Ukoliko odaberete pla\u0107anje pouze\u0107em, napla\u0107uje se naknada u iznosu od 1,25 eura s PDV-om.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Za narud\u017ebe ve\u0107e od 65,00 eura s PDV-om dostava je\u00a0<strong>besplatna<\/strong>.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Da li vr\u0161ite dostavu na podru\u010dju cijele Hrvatske i na koji na\u010din?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Da, vr\u0161imo dostavu na podru\u010dju cijele Hrvatske, uklju\u010duju\u0107i i otoke. Tro\u0161ak dostave na otoke isti je kao i za kopnena podru\u010dja te iznosi 6,80 eura s PDV-om. Dostavu za nas u ve\u0107ini slu\u010dajeva vr\u0161e dostavne slu\u017ebe In Time, GLS i DPD.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Koliko dugo obi\u010dno traje isporuka naru\u010denih proizvoda?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Prilikom primitka narud\u017ebe do 12 sati, proizvode koje imamo na zalihi \u0161aljemo iz na\u0161eg skladi\u0161ta isti dan. Ukoliko neki proizvod nemamo na zalihi, po\u0161iljku uobi\u010dajeno \u0161aljemo unutar 3 radna dana.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Ako se radi o narud\u017ebi artikla za kojeg je rok isporuke du\u017ei od 3 dana, tada \u0107e Vas kontaktirati jedan od na\u0161ih zaposlenika i pru\u017eiti sve potrebne informacije.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Kako mogu znati da je moja web narud\u017eba poslana?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Kad zavr\u0161imo obradu Va\u0161e narud\u017ebe i ona bude pripremljena za slanje, na e-mail adresu pomo\u0107u koje ste izvr\u0161ili narud\u017ebu primit \u0107ete e-mail da smo zavr\u0161ili obradu Va\u0161e narud\u017ebe, \u0161to ujedno zna\u010di da \u0107e Va\u0161a narud\u017eba taj isti dan biti predana dostavnoj slu\u017ebi.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Da li negdje imate fizi\u010dku trgovinu u kojoj je mogu\u0107e kupiti proizvode s Va\u0161eg web shopa?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Nemamo fizi\u010dku trgovinu. Poslujemo preko web shopa te sve Va\u0161e narud\u017ebe dostavljamo na Va\u0161u adresu putem dostavnih slu\u017ebi. Osobno preuzimanje narud\u017ebi mogu\u0107e je jedino u na\u0161em skladi\u0161tu u \u010cakovcu na adresi Carinarski odvojak 4.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Da li je mogu\u0107e narud\u017ebu izvr\u0161iti telefonski ili putem e-mail-a?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Naravno. Va\u0161e narud\u017ebe mo\u017eete za vrijeme na\u0161eg radnog vremena predati i putem telefona, pozivom na broj 040 314 407. Osim toga, mo\u017eete naru\u010diti i putem na\u0161ih e-mail adresa info@medicpro.hr ili prodaja@medicpro.hr.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Da li se moram registrirati kako bih mogao\/la izvr\u0161iti narud\u017ebu?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Za izvr\u0161avanje narud\u017ebe registracija nije obvezna, mo\u017eete naru\u010diti i kao gost, ali savjetujemo da se registrirate kako biste mogli pregledavati povijest svojih narud\u017ebi i primati informacije o pogodnostima i novostima.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Na koje sve na\u010dine mogu platiti narud\u017ebu?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Narud\u017ebu mo\u017eete platiti unaprijed na na\u0161 transakcijski ra\u010dun (internet bankarstvom, u banci, Fini, po\u0161ti), pouze\u0107em prilikom dostave ili karticom direktno preko web shopa.<br \/>Ukoliko ste u blizini i \u017eelite narud\u017ebu osobno preuzeti i platiti kod nas u \u010cakovcu, tada je pla\u0107anje mogu\u0107e samo gotovinom.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Da li mogu otkazati narud\u017ebu i kako?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Narud\u017ebu koja jo\u0161 nije zavr\u0161ena i nije predana dostavnoj slu\u017ebi te poslana na Va\u0161u adresu mo\u017eete otkazati pozivom na na\u0161 broj 040 314 407 ili slanjem e-maila na adrese info@medicpro.hr ili prodaja@medicpro.hr.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Da li kupljene proizvode mogu vratiti?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Kupljene proizvode mo\u017eete vratiti unutar 14 dana od dana kad ste zaprimili Va\u0161u po\u0161iljku. Novac \u0107e Vam biti vra\u0107en kad zaprimimo vra\u0107enu po\u0161iljku u na\u0161e skladi\u0161te i provjerimo da je vra\u0107ena roba ispravna i neo\u0161te\u0107ena.<br \/>Vi\u0161e o proceduri povrata proizvoda mo\u017eete pro\u010ditati u na\u0161im <a href=\"https:\/\/medicpro.hr\/veleprodaja\/opci-uvjeti-prodaje-i-koristenja\/\" target=\"_blank\" rel=\"noreferrer noopener\">Op\u0107im uvjetima prodaje i kori\u0161tenja<\/a>\u00a0u dijelu \u201cRaskid ugovora\u201d te \u201cPovrat i zamjena\u201d.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Mogu li za izvr\u0161enu narud\u017ebu dobiti R1 ra\u010dun?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Mo\u017eete. Ukoliko narud\u017ebu izvr\u0161ite preko veleprodajnog web shopa, unos svih podataka o poduze\u0107u je obavezan i u svakom slu\u010daju Vam izra\u0111ujemo R1 ra\u010dun. Ukoliko naru\u010dujete preko maloprodajnog shopa, a htjeli biste da Vam se izda R1 ra\u010dun, molimo da prilikom narud\u017ebe u polje \u201cBilje\u0161ke o narud\u017ebi\u201d upi\u0161ete podatke poduze\u0107a i napomenu da \u017eelite da Vam se izda R1.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Da li \u0161aljete e-ra\u010dune?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Da, \u0161aljemo e-ra\u010dune putem servisa e-Ra\u010dun. Ukoliko Vam je potreban e-ra\u010dun, mo\u017eete to napomenuti prilikom izvr\u0161avanja narud\u017ebe, a mo\u017eete nas uvijek i naknadno telefonom ili putem e-maila zatra\u017eiti da Vam po\u0161aljemo e-ra\u010dun.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Koja je razlika izme\u0111u maloprodajnog i veleprodajnog dijela web shopa?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Maloprodajni web shop namijenjen je fizi\u010dkim i pravnim osobama i na njemu narud\u017ebu mo\u017ee izvr\u0161iti svatko, s registracijom ili kao gost. Na veleprodajnom web shopu registracija je obavezna i on je namijenjen isklju\u010divo pravnim osobama.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Registrirao\/la sam se na veleprodajnom web shopu, ali ne mogu vidjeti cijene proizvoda. U \u010demu je problem?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Nakon registracije na veleprodajnom web shopu, potrebna je potvrda Va\u0161e registracije od strane na\u0161eg zaposlenika i nakon toga vidjet \u0107ete sve cijene. Potvrda registracije uobi\u010dajeno se izvr\u0161ava najkasnije unutar pola sata, ukoliko je registracija izvr\u0161ena unutar na\u0161eg radnog vremena izme\u0111u 07.00 i 15.00 sati. Ukoliko Vam je hitno, mo\u017eete nas nazvati i zatra\u017eiti potvrdu Va\u0161e registracije. Kako bi Va\u0161a registracija bila odobrena, potrebno je unijeti sve tra\u017eene podatke za Va\u0161e poduze\u0107e.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Da li moram biti pravna osoba iz zdravstvenog sektora da bih mogao\/la kupovati na veleprodajnom web shopu?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Nije potrebno da budete iz zdravstvenog sektora. Na veleprodajnom web shopu mogu kupovati sve vrste pravnih osoba, neovisno o djelatnosti kojom se bave.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Da li je preko web shopa mogu\u0107e izvr\u0161iti pla\u0107anje karticom na rate?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Preko web shopa mogu\u0107e je izvr\u0161iti samo jednokratno pla\u0107anje karticom, nemamo mogu\u0107nost pla\u0107anja karticom na rate.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Zaboravio\/la sam lozinku, \u0161to trebam u\u010diniti?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Klikom na \u201ePrijava\u201c u gornjem desnom uglu stranice otvara Vam se prozor za unos korisni\u010dkog imena i lozinke. Ispod toga mo\u017eete vidjeti plavim slovima \u201eIzgubili ste zaporku?\u201c.<br \/>Klikom na \u201eIzgubili ste zaporku?\u201c otvara Vam se novi prozor u koji trebate unijeti svoje korisni\u010dko ime ili e-mail adresu i kliknuti na \u201eresetiraj zaporku\u201c. Nakon toga \u0107ete na e-mail primiti link za izradu nove lozinke.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Kako se mogu pretplatiti na Va\u0161 newsletter i iskoristiti kupon kod?<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Na na\u0161 newsletter mo\u017eete se pretplatiti na na\u010din da upi\u0161ete Va\u0161e ime i e-mail adresu u za to predvi\u0111enu formu koja se nalazi pri dnu na\u0161e web stranice. Nakon toga, na e-mail adresu koju ste prethodno upisali, primit \u0107ete e-mail da potvrdite Va\u0161u e-mail adresu klikom na gumb \u201cPotvrdite e-mail adresu\u201d koji se nalazi u e-mailu i time je Va\u0161a prijava na newsletter uspje\u0161no zavr\u0161ena. Nakon \u0161to potvrdite Va\u0161u e-mail adresu, unutar nekoliko minuta primit \u0107ete drugi e-mail s kupon kodom za 5% popusta na cjelokupni asortiman. Ukoliko se dogodi da Vam e-mail s kupon kodom ne stigne unutar 10 minuta, slobodno nas kontaktirajte.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Kupon kod mo\u017eete iskoristiti prilikom izvr\u0161avanja web narud\u017ebe. U ko\u0161arici odmah ispod popisa proizvoda koje ste ubacili u ko\u0161aricu vidjet \u0107ete polje za unos kupon koda. Unesite primljeni kupon kod i kliknite na \u201cPrimijeni kupon\u201d i Va\u0161 iznos ko\u0161arice \u0107e se umanjiti za 5%.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Da li postoji minimalni iznos narud\u017ebe? Ne, ne postoji minimalni iznos narud\u017ebe, mo\u017eete naru\u010diti za iznos koji \u017eelite. Ukoliko je<\/p>\n","protected":false},"author":549,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-375","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u010cesto postavljena pitanja (FAQ) - Medicpro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/medicpro.hr\/veleprodaja\/cesto-postavljena-pitanja-faq\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u010cesto postavljena pitanja (FAQ) - Medicpro\" \/>\n<meta property=\"og:description\" content=\"Da li postoji minimalni iznos narud\u017ebe? 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Ne, ne postoji minimalni iznos narud\u017ebe, mo\u017eete naru\u010diti za iznos koji \u017eelite. 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